Refund Policy

At Banani Enterprise, we strive to provide high-quality products and services to our customers. However, if you are not completely satisfied with your purchase, we offer a refund policy under certain conditions.

1. Eligibility for Refund

We offer refunds for products that are damaged, defective, or not as described on our website. If you receive a product that meets any of these conditions, you are eligible for a refund. Refunds are only available for products that are unused and in their original packaging.

2. Refund Process

To request a refund, please contact us at info@bananienterprise.co.in within 7 days of receiving your order. Include your order number, details of the issue, and supporting photos of the damaged or defective product (if applicable). Once we review the request, we will process your refund accordingly.

3. Refund Method

Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to be processed and reflected in your account, depending on your payment provider.

4. Non-Refundable Items

Certain items, such as perishable goods or personalized products, may not be eligible for a refund. Please check the product description for any specific refund exclusions before making your purchase.

5. Shipping Costs

Shipping costs are non-refundable. If you are returning a product, you will be responsible for paying the return shipping charges unless the product is defective or damaged.

6. Changes to Refund Policy

Banani Enterprise reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will apply to all purchases made after the date of the update.

7. Contact Us

If you have any questions or concerns about our Refund Policy, please feel free to contact us:

Banani Enterprise

Address: Shop 1, Bandipur, Ghoshpara Hospital Road, Khardah, Kolkata, 700119
Email: info@bananienterprise.co.in
Phone: +91-7003044728